Live Events - Diagnostic Event Monitoring

Fieldpine system generate diagnostic information internally and this information is sent to Fieldpine server for proactive monitoring.

• See diagnostic information on mobile phones, tablets or desktops, Available 24x7.
• Potentially see problems before they affect your retail operation
• You see all the information Fieldpine can see
• Designed for help desks and head office support staff for chain wide monitoring
• API for programmers to read your events.
• Diagnostic information is technical information, not retail data or sales performance.
• Some major diagnostics are enabled by default. You can fully disable if you wish.

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How it Works

As problems or potential problems are detected, the software silently attempts to send support messages to Fieldpine. The normal operation in store is not affected, counter staff are still alerted to the problem if needed.

Everything is normal
Receipt Printer		Point Of Sale		Fieldpine Support Servers

Once received, the support servers store the messages for historical reporting. This is invaluable when faults are reported days later, or for general trend tracking

In addition to error events, periodic status reports are also sent so that general health of systems can be monitored even if there aren't direct problems

Collection Details

The following information is enabled by default. This list may change from version to version. Sites can enable and disable both more or less information if they wish.

System Startup

Packet generated saying system started application. Includes background information about overall machine state, disk space, errors, etc

Version Change

The system detected a version of some code has changed

Quickcode

A support quick code was exected

Runtime Errors and Flow Errors

Details of internal errors and potential errors

Time Changed

Reports system time change, if it exceeds certain limits

Sync Completed

A sync operation has completed. Includes details of time taken, amount of traffic, etc

Database Slow

A query issued to the database was outside predefined acceptable limits.

Warning Messages

Messages displayed to the user.

Crash Detected

Sent when the system detects internal failure

Lots of Files

If the system detects excessive files or size.

Major System Issue

If the system failed to perform a primary task, this message is sent even if the user was advised. For example, failing to print a receipt.

Hardware Change

An interesting hardware change was detected

Auto Recovery

The system undertook internal auto recovery after detecting internal problems. ie A self reset was performed.

Configuration Error

Sent if the system knows it is mis configured.

Full Technical documentation. The full technical documentation also shows the range of optional reporting you can enable