Detailed Support Guides

Detailed support guides provide technically capable staff information on how to troubleshoot issues. These guides are not primarily intended for user level or front counter staff, they are aimed more at IT professionals, however you are welcome to use this information. These guides are not complete tutorials and may simply say "check the setting XYZ in fpos.ctl" without explaining how to do that. In general to use support guides you will need:

• Proficiency with Windows generally, understand how to use explorer, event viewer, services, open a command prompt etc
• An understanding of Fieldpine structure, and where to find things
• How to enter quickcode and get into debug modes

Support Blog

Support blog provides a set of articles that summarise responses to selected questions to Fieldpine support. It can be a useful knowledge source to see what is possible and whats recently changed. Articles are marked with tags

	Contains an explanation or clarification about a topic
	Minor changes were made to the code. These are typically things like adding another keyword or option. Small changes that might have eliminated the need for the question
	An enhancement was applied to the system based on customer request
	General release note. This indicates an article that isn't in direct response to a published customer query This tag is similar to "enhancement" above as both indicate code changes.

Can I authorise more users to access my server from the internet

Site would like to authorise more users to access their self hosted retail server from internetm, at home etc. How can this be done at scale and handle eventual staff turnover. more...

How to correct products without Physkey values?

A disaster recovery is being performed and the disaster recovery tool identified a product in the store without a "physkey". We are a managed franchise, so how did this get there and how do I fix it? more...

Are Product Images available to Excel Pinboards?

Yes, pinboards exist to read details of images inside Excel. more...

How to deploy receipts formats to all my stores

A store does not have all the receipt layouts that are expected. Where and how do I define new ones for them? I am in control of a membership that all my franchise stores belong too more...

Can I use my store server as a web server for my customers and the general public?

Yes, your self hosted store server can operate as a low volume web site. This lets you put up marketing pages and static content, or you can also let customers access their receipts online and other low risk options. online docs...

I am a franchisor and distribute product definitions to my franchisee stores. How to I debug what's happening if it isn't as I expect?

Product distribution allows one unrelated entity to maintain products and other stores "subscribe" to that product data feed (called a "membership" in Fieldpine). This is specifically intended where the stores are sharing common products or outsourcing management, but are different retailers and do not share sales data between themselves.
The receiving store has some control over how this product feed is applied. This article is a technical description of the process intended for support engineers. online docs...

How should I mark products as "Freight" so that I can exclude them in various places?

Every product has an internal identification field, the value of which is controlled by Fieldpine. This internal field has specific values you can insert to identify a product as freight. Correctly setting this value can aid how the system works internally, especially when using technology to decode physical documents. more...

Charge Account Reminders

You can configure charge account reminders, which are pre-canned email messages, to send to account holders. The intention is to use these as part of initial overdue account management. online docs...

How to FTP Purchase Orders to Suppliers?

Previously, FTP could only be used in specific circumstances, however the 25 Jan 2023 release allows you to enter FTP server details per supplier. online docs...

I want another company to give my products away as part of a promotion

How to I implement something to allow another company to give away my products? I need to track and control it though as these are high value items more...

Where should I connect a Label Printer? Back office or front counter?

I have a new label printer and I need to print some labels at front counter, do I connect it to counter POS or back office? more...

Microsoft Defender says my web site is a phishing site!

When connecting to my store from the internet, the browser says it has been backlisted as containing phishing attempts, what do I do? more...

Improve Performance for Excel Pinboards

Site experienced a sudden and random change in performance of excel pinboards more...

How to send supplier specific Purchase Order details

My supplier wants me to send a specific subject line in the emailed purchase order more...

My Reports/Excel are slow today, why?

When performance is randomly slower than normal, this explains where to look more...

Where can I put Training Videos for other store owners to view? Can Fieldpine be used as a Web Server?

Retailer is part of a chain of franchisees and has a potentially large number of training videos showing how to use Fieldpine in their specific business environment. more...

How to load special prices for Black Friday sales

They would like pricing to start at 9pm. How do they load that and ensure prices transfer to website at correct time more...

Prompt and Control Receipts when picking eCommerce sales

How do you email different receipts when using the picking screen to complete eCommerce and other customer not present sales ... more...

Bulk Loading Customers and Accounts didn't load where expected

Retailer is trying to bulk load customers, some with charge accounts, and data didn't load where expected ... more...

Capture Random Photographs

Staff can now take photographs without any direct linked purpose which are available in a searchable gallery. Photos can also be captured in a few other more specific places as well. more...

Can the date on Purchase Orders be altered

Is it possible to have the date on a purchase order set to sending date rather than creation date? more...

Different QR/Label Formats by store

It is now possible to create an alternative label or QR format used on products, such that printing a label/QR for product X in store A will use format #1, but the same print operartion done in Store B will use format #2 more...