Configuration Guides
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Customer Create/Edit Receipt Customisation Emailing Receipts Statement Customisation


Purchase Order Customisation Send Purchase Orders Cabinet Identification Shelf Labels

Sales Processing

Capturing Return Reasons Capturing Courier Tags Payment Types


Using Memberships Creating Agency Stores


Using QR Codes Custom User Interfaces Automatic Loading


Managing Lanes Installing Lanes Network Security Enabling HTTPS Automatic Updates System Backups Securing your Systems
Barcode Scanners Customer Displays Public Product List Scales
Email Accounts Websites
Pre Install Planning Creating a Franchise

Multi Retailer

Auto Setup

Addin Options

Multiple Departments Xero Accounting Stock Sync

Capturing Return Reasons

When a customer returns a product you can optionally capture the broad reason the item is being returned.

When enabled, the Pos will display a screen with the reason codes you have enabled and require selection from that list. If the user fails to select a reason with several attempts (currently 3 attempts but may change without warning) the Pos will record no reason selected and continue operation.


  1. Go into settings and select "Sale Processing"
  2. Find the following items in the Returns section

  3. Return Reasons setup
  4. Turn on return prompting for the lane profiles where you want prompting to occur. ("Prompt Customer Return Reason") If not sure, turn then all on
  5. Select the reasons that you wish to allow. Only enabled reasons will be shown at the counter.

    Some of the reasons available may appear as duplicates or related, but the additional options allow you to balance how many reasons you need vs what level of detail you are wanting.

  6. Allow a period of time for these changes to replicate. The PosGreen lanes may need to restart to fully enable this feature